Privacy Policy

1. Introduction

This Privacy Policy explains how Monami Ecom Limited (“we”, “us”), operating the website and brand LUDOWIR, handles information in connection with ludowir.com. This website is intended for business use.

2. Information We Collect

We collect information you provide directly to us, and limited technical information generated automatically when you visit the website. We do not seek to collect sensitive personal information through this website.

3. Contact Form Information

If you submit an enquiry, we process the details you include, such as your name, company, business email address, subject and message, in order to respond to you.

4. Business Communications

We may use your contact details to reply to your enquiry and to continue business correspondence relating to it. You may ask us to stop contacting you at any time.

5. Technical and Usage Information

Our hosting infrastructure may process technical information such as IP address, browser type, device information and request logs for the purposes of operating, securing and maintaining the website.

6. Cookies

We use essential cookies and comparable browser storage to operate the website and to record your cookie preferences. Non-essential cookies are only used where you have given consent. Further detail is provided in our Cookie Policy.

7. Analytics

We do not operate third-party analytics, advertising or tracking services on this website at present. If this changes, this policy and our Cookie Policy will be updated before such services are introduced.

8. How Information Is Used

• To respond to enquiries and manage business correspondence
• To operate, maintain and secure the website
• To meet applicable legal and record-keeping requirements

9. Legal Basis Where Applicable

Where data protection laws such as the GDPR apply to our processing, we rely on your consent, the performance of or steps towards a contract, our legitimate interests in operating and securing our business, and compliance with legal obligations.

10. Data Sharing

We do not sell personal information. We may share information with service providers acting on our behalf, with professional advisers, or where required by law or to protect our legal rights.

11. Service Providers

We use service providers for website hosting, infrastructure and email communication. These providers process information on our instructions and under appropriate confidentiality and security commitments.

12. International Data Transfers

We are based in Hong Kong and work with international businesses and providers. Information may therefore be processed in jurisdictions other than your own. Where required, we use appropriate safeguards for such transfers.

13. Data Retention

We retain information for as long as necessary for the purpose for which it was collected, including business correspondence records, and for any period required by applicable law.

14. Data Security

We apply appropriate technical and organisational measures to protect information against unauthorised access, loss or misuse. No method of transmission or storage is entirely secure.

15. User Rights

Subject to applicable law, you may request access to your information, correction of inaccurate information, deletion, restriction of or objection to processing, and withdrawal of consent. Requests can be sent to support@ludowir.com.

16. Third-Party Websites

This website may reference third-party websites. We are not responsible for the content or privacy practices of those websites.

17. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version applies from the date it is published on this page.

18. Contact Information

Questions about this policy can be sent to support@ludowir.com.